FAQ
FAQ
Frequently Asked Questions
We are here to support you on your Ahlussunnah learning journey and provide guidance for a fulfilling and enriching experience.
Q: What is SunnahSak.com?
A: SunnahSak.com is an innovative digital marketplace; essentially an online platform dedicated to showcasing DOWNLOADABLE Sunnah teachings in user-friendly formats such as eBooks, Audios, Videos, and more. It provides a wide range of digital products including Islamic lectures, classes, sermons, tafsirs, admonitions, Q&A sessions and beyond, mainly in Arabic, English & Hausa Languages.
Q: Who can benefit from SunnahSak.com?
A: SunnahSak.com caters to a global audience that are proficient in Arabic, English & Hausa languages especially those seeking authentic Ahlussunnah knowledge and spiritual growth.
Q: Are the products available for download?
A: Yes, our digital products are downloadable in various formats such as ebooks, videos, audios etc. for easy access
Q: How is SunnahSak.com different from other Islamic learning platforms?
A: SunnahSak.com stands out by focusing on Ahlussunnah teachings in Arabic, English & Hausa Languages offering a personalized experience for individuals seeking Orthodox Islamic knowledge.
Q: Can I suggest topics or speakers for future products on SunnahSak.com?
A: Yes, we welcome suggestions for topics and speakers. Share your ideas with us for consideration in future product development.
Q: How can I access the digital products on SunnahSak.com?
A: You can access our digital products by browsing the website selecting the product choosing your preferred format and completing the purchase process.
Q: Are the products available in Arabic, English & Hausa Languages?
A: Yes, our products are available inย Arabic, English & Hausa Languages to cater to a diverse audience.
Q: Can I access the products on multiple devices?
A: Yes, you can access the products on various devices like smartphones, tablets and computers for convenience.
Q: Are the digital products on SunnahSak.com available for streaming or offline access?
A: Our digital products are available for INSTANT DOWNLOADS for offline usage. We are not a streaming service.
Q: Can I share the purchased digital products with others?
A: The digital products purchased from SunnahSak.com are for personal use only. But could be authorized for sharing when requested.
Q: How can I contact customer support?
A: For any inquiries or assistance you can reach out to our customer support team via email at support@sunnahsak.com.
Q: What should I do if I encounter technical issues with a product?
A: If you experience technical issues with a product please contact our support team and we will assist you in resolving the problem promptly.
Q: Is there a refund policy in place?
A: Yes, we have a refund policy. If you are not satisfied with a product please contact our support team for further assistance.
Q: How can I reset my password for my SunnahSak.com account?
A: If you need to reset your password you can click on the “Forgot Password” link on the login page and follow the instructions to securely reset your password.
Q: Can I update my account information such as email address or profile details?
A: Yes, you can update your account information by logging into your account settings and making the necessary changes to ensure your account details are up to date.
Q: Is SunnahSak.com affiliated with any specific Islamic organization or group?
A: SunnahSak.com operates independently dedicated to promoting Ahlussunnah wisdom without direct affiliations with specific organizations or groups.
Q: How frequently are new products added to the SunnahSak.com collection?
A: New products are regularly added to provide fresh insights and teachings. Stay updated on our latest offerings.
Q: Can I access SunnahSak.com from any country in the world?
A: Yes, SunnahSak.com is globally accessible allowing individuals worldwide to engage with Ahlussunnah teachings.
Q: Does SunnahSak.com offer free resources for exploration?
A: Yes, SunnahSak.com provides some free resources like short biographies, ebooks, videos etc.
Q: How can I stay updated with the biographies and releases from SunnahSak.com?
A: Keep checking our biographies section, our store as well as follow us on social media platforms like Facebook, X, and Instagram for updates and announcements.
Q: Are there restrictions on accessing purchased products?
A: Once you buy a product on SunnahSak.com, within 10 days, you have unlimited access to it allowing you to revisit and download the content as often as you like without limitations.
Q: Do the digital products come with subtitles or translations for non-Arabic/English/Hausa speakers?
A: Some products may include subtitles or translations in other languages to accommodate non-Arabic/English/Hausa speakers. Check the product description for language options.
Q: Can I provide feedback on the digital products I've purchased?
A: We value your feedback; feel free to share your thoughts on the products you’ve bought. Your feedback helps us enhance our offerings and improve the user experience on SunnahSak.com.
Q: Can I change my preferred payment method after making a purchase on SunnahSak.com?
A: Once a purchase is completed the payment method used for that transaction is securely saved. You can update your preferred payment method for future purchases in your account settings.
Q: What measures does SunnahSak.com take to prevent fraud and unauthorized access to user accounts?
A: We implement robust fraud prevention measures and authentication protocols to mitigate fraud and unauthorized access protecting users’ accounts and personal information.
Q: What should I do if I encounter difficulties accessing my purchased products on SunnahSak.com?
A: If you experience difficulties accessing your purchased products please reach out to our customer support team at support@sunnahsak.com and we will assist you in resolving any issues promptly.
Q: Can I request a personalized recommendation for products based on my interests or learning preferences?
A: Yes, you can contact our support team with your specific interests and learning preferences and we will be delighted to provide personalized recommendations tailored to your needs for an enriching learning experience.
Q: What payment methods are accepted on SunnahSak.com?
A: We accept various payment methods including credit/debit cards, transfer, USSD, and other secure options for your convenience.
Q: Is my payment information secure on SunnahSak.com?
A: Yes, we prioritize the security of your payment information and utilize encrypted connections to ensure a safe and secure payment process. We follow industry-standard security practices to protect your data.
Q: Are there any additional fees associated with purchasing products?
A: Yes, the displayed price for each product is exclusive of applicable charges which is quite minute (negligible).
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If you have further questions or need clarification on any topic not covered in our FAQs please reach out to us for any assistance regarding our digital products, account inquiries or technical support; our customer support team is here to help. Click ‘Contact Us‘ below to reach out to Us:
